Business process management (BPM) covers a wide list of tools used to provide holistic problem solving and continuous process improvement within an organization. BPM considers all processes within a workflow to be a company asset. Processes become as important as employees, equipment and other physical resources. Companies desire to remove non-value adding procedures, improve existing processes and work toward improved efficiencies.

BPM and Technology

Within a BPM framework, technology and information system resources are no longer relegated to providing employee support or building user interfaces. Although traditional IT functions are still required, technology resources are increasingly used to drive more efficient, automated procedures. Where management once asked how people could work better, they now ask how technology can help.

An example of BPM driving technology solutions can be seen in healthcare claims processing. Over the past few years, the demand for decreased health care costs and reduction in paperwork has fostered a technical revolution. Insurance companies and government agencies are moving swiftly to automated solutions, and health care providers must keep pace.

Hospitals and mail-order service providers have begun to implement BPM methodology in claims generation. Using these tools, they are integrating new software, implementing new processes and recognizing the importance of analytics in optimizing workflow. More efficient claims processes increase cash flow, automatic error checks decrease audit rates and the use of analytics allows organizations to trend denials and claims data to highlight areas of risk.  Global Edge Recruiting has experience with these types of vendors and offers job opportunities for sales professionals selling software for hospitals, physician offices as well as many other areas of healthcare.

Proven BPM Results

A 2009 study presented at the International Conference of the Strategic Management Society provided statistics that indicated BPM approaches increased quality and customer satisfaction. Although the ISO has only provided BPM standards for IT tasks, organizations are applying the approach to finance, operations and quality assurance. Wherever a risk or need for improvement is identified, BPM techniques can create gains.

BPM Vendor Solutions

Many companies have sought outside consulting experience or vendor solutions to provide platforms for BPM campaigns. Purchasing outside resources is often less expensive than building entire systems from scratch. Resources like Dell Enterprise solutions can be deployed throughout an organization to integrate data from legacy systems, collaborate on process design, model processes, execute business rules and manage virtual and physical workforces. Designed to work with existing technology, enterprise solutions for business process management increase creative output, assist with aligning metrics and increase a company’s ability to participate in competitive markets.

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Can you find me a job? This is one of our most frequently asked questions.  With the job market tight right now, job seekers are searching for many different ways to find out about open positions.

Recruiters working for executive search firms are typically paid by employers to find candidates with specific qualifications for particular jobs.  Because of this, executive search firms concentrate on finding candidates with specific skill sets.  Submitting your resume to an executive search firm puts you in a position to be potentially recruited for their open opportunities.   However, most executive search firms do not allocate resources to find people jobs.

While a recruiter’s job is not specifically designed to find a candidate employment, networking with recruiters can still open up many doors for the jobseeker.   If a recruiter contacts you about a potential job opportunity, spend time with them to find out more about their opening.  It just might move your career to the next level.   We invite you to submit your resume and network with our recruiters through Linked In.

You have heard the term “job hopper” used for many years.  It is a name given to people who switch jobs often.  But who is considered a job hopper in today’s world and has the term changed recently due to the economy and recent job losses.

Over the past ten years recruiters typically use a general rule of thumb when considering job stability.  The rule of thumb is no more than three jobs in ten years.  If you have had more than three jobs in ten years then additional information is necessary to find out the reasoning behind the job changes.

With the recent lay-offs experienced in every industry, this rule of thumb is not as crucial as it has been in the past.  However, it is still important for jobseekers to be able to provide documentation to potential employers if it is requested.  If you are being downsized, remember to ask your employer for a letter explaining that this was not due to poor performance.

Many companies today post their open positions on internet job boards to attract talent.  While this may appear to be a cost saving option, internet job boards may not always be the most effective way to fill a position.  Posting a position is easily accomplished, however, managing the responses from the posted opening can be difficult.  If your company does business with the Federal Government, you may be regulated by the OFCCP.  If this is the case, you must track any responses to jobs posted on these boards.

Another option for your company may be to hire an internal recruiter to assist in recruiting and retaining top talent within your organization.  These recruiters are typically a part of the human resource department within the organization.  If your company is growing, adding an internal recruiter may be beneficial.  However, depending on the amount of company turn-over or growth you experience, you may need several internal recruiters to do the job right!

An external recruiter or outside vendor of recruiting can also be a great solution for your company.  External recruiters have the ability to recruit from competitors and typically can access qualified candidates in a short time period.  External recruiters also assist with prescreening, interviewing, and negotiating offers.  Depending on the services you desire, contingency or retained and the type of candidate to be recruited, working with an external recruitment firm may prove to be the best investment of your time, money and energy.